Account Manager

Our prestigious client, based in Norwich, are currently seeking an enthusiastic Account Manager to join their busy Customer Experience Team.

As the Account Manager you will be an integral part of the Customer Experience Team, dealing with customer queries daily, managing events, getting involved in interesting projects, and helping create new ways to develop the business.

• Do you have experience in account management, marketing, events, or sales?
• Are you able to work within a team work with the flexibility to support your colleagues?
• Do you have strong communication skills?

if so, this could be the role for you!

This is a full time, permanent role.

Job duties include, but are not limited to:

• Build rich and relevant profiles through meaningful interactions with customers
• To act as an account manager to members assigned to you by owning their needs, following up on responses, and carrying out promised actions
• To interact effectively with the marketing, finance, international, policy, and management stakeholders
• To organise, market, and attend networking events
• Attend networking events across Norfolk, to promote work in the local business communities
• To work concurrently on a number of projects


As the Account Manager you will actively engage by phone, email, and at events with a wide range of businesses to better understand their needs, you will then be motivated to exceed their expectations by going above and beyond for them.

The successful candidate will be proficient with IT including Word, Excel, PowerPoint, Outlook and be keen to learn online multi-platform IT systems such as CRM, email marketing, website, project management software, and live chat.

Ideally you will be confident working across all areas of the business therefore you will be happy to work in a varied and changeable environment, you will have the ability to quickly adjust to changing situations is a must as this is a very fast-paced environment where team-work is a must.

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd