Customer Service Advisor

Our client, a representative of an Insurance and Financial Services provider, based in North Walsham, is currently seeking a Customer Service Advisor to join their long standing and productive team.


The successful candidate will be responsible for delivering excellent customer service by having real conversations with clients, ensuring that they find the best insurance product to suit their needs. You will be dealing with existing and new customers supporting with inbound and outbound telephone calls, as well as cross-selling and up-selling company products. The role will require adhering to compliance regulations and a good degree of multi-tasking, with the successful candidate needing to be able to build rapport and focus on customer conversations while navigating through in-house IT systems. There will also be an element of administrative support, helping the partners and other members of the team with client reviews and processing changes.


Our client prides itself on the service they provide, so the ideal candidate for this position will have excellent communication skills both written and verbal, along with a good knowledge and understanding of office IT products, including MS Word, Excel and Outlook. A full UK driving license is also required.


The desired candidate should be looking for a long-term career and will be given the opportunity to progress and gain industry related training, to further their knowledge and understanding of products.


This post would suit someone that is either looking for that next or first step in their career or somebody with previous industry experience.


If you have the personal drive to be part of a growing and successful team, please forward a copy of your CV today for further details!


Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.
If we can take your application further, we will of course be in touch.
Todd Hayes is acting as an Employment Business in relation to this vacancy.
Todd Hayes Ltd