IT Support Analyst

Our client, major UK Law Firm, based in Cambridge, are currently seeking an IT Support Analyst to join their busy team.


Reporting to the IT Support Manager, you will be required to carry out all routine tasks associated with operating and controlling the installed hardware and software including general maintenance, cleaning and testing of hardware. This may include multiple hardware and software platforms.


• Do you have key attention to detail?
• Are you able to work well within a team, but also able to use your initiative to work alone?
• Do you have excellent troubleshooting ability?


If so, this could be the role for you!


Job Definition:


• Monitor, log and report tasks, taking action on known or moderately complex problems and advising a supervisor when specialist attention is required.
• Assisting the IT Services Manager with the installation (or modification to) computer hardware, peripherals, cabling and software.
• Answer the telephone promptly in a helpful and friendly manner
• Assisting the IT Services Manager with the installation (or modification to) computer hardware, peripherals, cabling and software.
• Assisting in the maintenance of the firm’s application software systems including the Microsoft Office suite, Practice Management System, Interaction CRM system, M&R Desktop, Interwoven Worksite document management system etc.
• Oversee the installation, removal, upgrading and repair of equipment.
• Responds to enquiries from users and others and takes appropriate action.
• Configuration of directories and user distribution lists.
• Operate within a supervised environment with frequent review of tasks being carried out.
• Demonstrate effective oral and written communication ability, covering all routine activity and contacts.
• Plan, schedule and monitor own work competently.
• Demonstrate a systematic, disciplined and analytical approach to problem solving.


The successful candidate will have clear communication skills, strong organisational skills and will be keen to develop experience and knowledge whilst working to tight deadlines.

For further details regarding this exciting opportunity please forward a copy of your CV today!


Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

 

If we can take your application further we will of course be in touch.


Todd Hayes is acting as an Employment Business in relation to this vacancy.


Todd Hayes Ltd